Do you aim to improve your IT service and Service Level Management? Do you want to achieve mutual understanding between the organization and the IT service provider? Are you willing to reduce your development, maintenance and IT services delivery costs?
VMAC's Service Level Management training focuses on providing knowledge on successful establishing and managing of SLAs and operating SLM
VMAC Business Group's Service Level Management brings you comprehensive knowledge of:
Key roles and responsibilities of SLM manager
Managing and reviewing Service Level Requirements
Effective tactic for managing SLAs
WHAT YOU WILL LEARN
How to improve your services delivering by defining SLAs, SLR, OLA’s
How to design SLA frameworks
How to reduce the cost but improve the quality of service
How to negotiate with your client to achieve a win-win agreement
How to create a Service Catalogue and why it is important for your business
How to develop, maintain and operate SLM procedures.
HOW YOU WILL BENEFIT
Improved customer service
Practical implementation of SLM ideas and theory
Achieve mutual understanding in the “IT – Business” relationship
Increased stability and control of service operations
Minimize cost through more accurate implementation of SLM methodology
Service Level Management
Find the best way to increase your profit and improve your service
22.03.2012 - 23.03.2012
Kuala Lumpur, Malaysia
Event Code :KL-SLM498
For sponsorship and booking enquiries, please contact: info@vmacgroup.com
